Privacy Policy

This Privacy Policy explains how SupplyFix collects, uses, stores and protects personal information when visitors use our website, contact us, request quotations, submit enquiries, download documents or communicate with us.

Our website address is: https://supplyfix.co.za

SupplyFix respects privacy and aims to process personal information responsibly and in line with applicable South African privacy laws, including the Protection of Personal Information Act, 2013.

1. Who We Are

SupplyFix is a South African supplier and service provider in the waterworks, sewage, industrial, valve, pipeline repair, fittings, fasteners and related infrastructure sectors.

Our contact details are:

Website: https://supplyfix.co.za
Email: supplyfixsa@gmail.com
Phone / WhatsApp: 081 427 5777
Locations: Strand, Cape Town and Johannesburg, South Africa

2. What Personal Information We Collect

We may collect personal information when you contact us, complete a form, send an email, send a WhatsApp message, request a quotation, download documents, leave a comment, or otherwise communicate with SupplyFix.

This may include:

Name and surname
Company name
Email address
Phone number
Delivery or site location
Enquiry details
Quotation or project requirements
Photos, videos or documents you send to us
IP address, browser information and website usage information

3. Why We Collect Personal Information

We collect and use personal information for legitimate business purposes, including:

Responding to enquiries
Preparing quotations
Supplying products and services
Arranging deliveries or collections
Providing technical support
Providing emergency contractor and site support
Processing customer or supplier communications
Keeping records for administrative, tax, legal and business purposes
Improving our website, products and services
Protecting our website from spam, fraud or abuse

4. Comments

If visitors leave comments on the website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

5. Media Uploads

If you upload images to this website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images.

6. Cookies

Our website may use cookies to improve website functionality, remember user preferences, help with security, analyse website usage and support forms or login functions.

If you leave a comment on our site, you may choose to save your name, email address and website in cookies. This is for convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for up to one year.

If you visit a login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When users log in, the website may set cookies to save login information and screen display choices. Login cookies may last for two days, screen option cookies may last for one year, and “Remember Me” login cookies may last for approximately two weeks. If you log out, login cookies are removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and only indicates the post ID of the article edited. It expires after one day.

7. Embedded Content From Other Websites

Pages or articles on this website may include embedded content, such as videos, images, documents, maps, catalogues, product links or articles.

Embedded content from other websites behaves in the same way as if you visited that other website directly. These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, especially if you have an account with that website and are logged in.

8. Contact Forms, Email and WhatsApp

When you submit an enquiry through a contact form, email or WhatsApp, we use the information you provide to respond to your enquiry, prepare quotations, provide technical support, arrange supply or assist with service requests.

If you send us photos, videos, drawings or documents relating to a site, product, pipe, valve, leak, repair or project, we may store and use that information for quotation, technical assessment, product selection, service delivery and record-keeping purposes.

9. Who We Share Your Information With

We do not sell personal information.

We may share personal information where necessary with:

Employees, contractors or service providers who assist us with your enquiry or service request
Courier companies or delivery providers
Suppliers or manufacturers where technical selection, product availability or special imports are required
IT, hosting, website, email or security service providers
Professional advisers, accountants, auditors or legal advisers where necessary
Authorities where required by law

Where we use service providers, we aim to ensure that personal information is handled responsibly and only for the relevant business purpose.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, tax, administrative, warranty, technical, project or business record purposes.

If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically instead of being held in a moderation queue.

For users that register on our website, if any, we may store the personal information provided in their user profile. Users can usually see, edit or delete their personal information at any time, except that usernames may not be changed. Website administrators can also see and edit that information.

11. Security of Personal Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or internet transmission is completely secure. Visitors and customers should take care when sending confidential or sensitive information electronically.

12. Your Rights

You may request access to personal information we hold about you. You may also ask us to correct, update or delete personal information, subject to legal, administrative, security or business record requirements.

To make a privacy-related request, contact us using the contact details on this website. We may need to verify your identity before responding to such a request.

13. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Website hosting, email, security, analytics, spam protection or other technical services may process data through systems located in South Africa or other jurisdictions, depending on the service providers used by the website.

14. Links to Other Websites

Our website may contain links to third-party websites, supplier websites, manufacturer catalogues or technical resources. We are not responsible for the privacy practices, security or content of third-party websites.

15. Changes to This Privacy Policy

SupplyFix may update this Privacy Policy from time to time. The latest version will be published on this page.

16. Contact Us

For privacy-related questions, requests or concerns, contact SupplyFix:

Email: supplyfixsa@gmail.com
Phone / WhatsApp: 081 427 5777
Website: https://supplyfix.co.za

Last updated: May 2026